Shipping policy

1. Order Processing & Production Times

• In-Stock Items: Orders for items currently in stock that do not require custom fabrication are processed and dispatched within 3 business days.
  
  
• Custom Production (Made-to-Order): Exhaust systems manufactured to your specific vehicle configuration require 5 to 20 business days for fabrication and quality control prior to dispatch.
  
  
• Order Cancellations: Cancellations or modifications are strictly limited to 24 hours after placing an order. After 24 hours, orders enter active production/fulfillment and cannot be canceled.
  
  

2. Carriers, Delivery & Tracking

• Express Global Carriers: We partner with premium carriers, including FedEx, DHL, and UPS, to ensure fast and reliable delivery.
  
  
• Physical Address Required: We do not ship to P.O. Boxes, APO, or FPO addresses. Orders entered with non-physical addresses will be delayed until a valid physical address is provided.
  
  
• Estimated Transit Time: Once dispatched, international transit typically takes up to 14 business days. This timeframe does not include unforeseen carrier delays, extreme weather conditions, or local customs clearance holds.
  
  
• Tracking Information: You will receive a tracking number via email within 24 business hours after your package is handed over to the carrier.
  
  
• Packages Lost in Transit: If a package is officially confirmed as lost in transit solely due to the carrier's fault, MEX Dynamics will assume responsibility and dispatch a replacement.
  
  

3. Customs, Import Duties & Taxes

• Importer of Record: The buyer is considered the importer of record and is solely responsible for verifying that aftermarket components can be lawfully imported into the destination country.
  
  
• Taxes and Fees: Customers are exclusively responsible for paying all applicable customs duties, import taxes, VAT, and clearance fees mandated by their local authorities upon delivery.
  
  
• Refused Deliveries: If a shipment is refused or abandoned to avoid paying customs duties or import taxes, MEX Dynamics will not issue a refund under any circumstances.
  
  

4. Address Accuracy & Unclaimed Shipments

• Customer Responsibility: It is the customer’s responsibility to verify that all shipping details, unit numbers, and contact information are entered accurately at checkout.
  
  
• Failed Deliveries: If a package is returned to us due to an invalid address or remains unclaimed after multiple delivery attempts, the customer is fully responsible for all return freight and reshipment fees. No refunds will be issued for abandoned or returned shipments.
  
  

5. Force Majeure & Customs Holds

• MEX Dynamics is not liable for shipment delays or performance failures resulting from causes beyond our reasonable control, including severe weather, natural disasters, port strikes, customs inspections, supply chain disruptions, or government actions.