Shipping policy

Last Modified: July 22, 2026

Shipping and Delivery

• Global Shipping: We ship via premium express carriers (FedEx, DHL, or UPS) to the countries listed on our checkout page. The most efficient carrier will be selected based on your destination.
• P.O. Boxes: Please note that FedEx, DHL, and UPS require a physical address for delivery. We do not ship to P.O. Boxes, APO, or FPO addresses. Providing a non-physical address will delay your order.
• Delivery Timeframe: Once dispatched, transit time is typically up to 14 business days. Please note that this timeframe does not account for unforeseen carrier delays, extreme weather conditions, or customs clearance holds in the destination country.
• Tracking: You will receive a tracking number via email within 24 business hours after your package is handed over to the carrier.
• Carrier Loss: If a package is officially deemed lost in transit entirely due to the carrier's fault, MEX Dynamics will assume responsibility and arrange for a replacement.

Address Accuracy & Unclaimed Packages

• Customer Responsibility: It is the buyer’s responsibility to ensure that the correct and complete shipping address is entered at checkout.
• Failed Deliveries: If a package is returned to us due to an incorrect address, missing information, or if it is left unclaimed after multiple delivery attempts, the customer will be fully responsible for all return shipping fees and reshipment costs. No refunds will be issued for abandoned or returned packages.

Customs, Duties, and Import Taxes

• International Taxes: Customers are exclusively responsible for paying any applicable customs duties, import taxes, VAT, and clearance fees mandated by their local government upon the arrival of the package.
• Refused Packages: If a customer refuses delivery to avoid paying customs duties or taxes, the package will be considered abandoned. Under no circumstances will MEX Dynamics issue a refund for packages abandoned due to unpaid customs fees.